"Terms and Conditions –
Shipping & Returns
Products are sold for licensed physician use only.
Payment and Delivery
All sales are to be paid in full prior to shipment. Products are shipped F.O.B.
destination, freight is prepaid and added to the invoice. Prices are subject to
change without notice. All orders are subject to final acceptance by Utah Cord
Bank at the prices in effect at the time of shipment. Utah Cord Bank may, in
its sole discretion, refuse to ship orders to a location specified by Customer.
Utah Cord Bank will select method of delivery; title passes to the customer
upon Utah Cord Bank delivery of products to the transportation company.
Damaged Shipments
If a shipment is damaged, recipient must accept
the shipment and retain all shipping materials for inspection. Make a note on
the transportation company waybill of any visible damage at the time of receipt
and report the damage to Utah Cord Bank Client Services (1-877-822-7836
and/or
Support@utahcordbank.com
). As title passes to the customer upon delivery of
products to the transportation company, you are responsible for damage claims
with the shipping company.
Claims for Shortage
We carefully check and recheck packages before
shipment to help eliminate the possibility of errors. If any shipping
discrepancies are discovered, claims must be made within 7 business days of
receipt of shipment. Please check all packing material thoroughly upon receipt
of shipment.
Returns
Products may not be returned without prior
authorization by Utah Cord Bank. Due to the perishable nature of our products,
contact Utah Cord Bank Support (1-877-822-7836 and/or
Support@utahcordbank.com
) as soon as possible.
Hazardous Substances The absence of a
specific warning should not be interpreted to mean that the products have been
proven to be non-toxic or safe to be handled without standard safety
precautions. The absence of a warning must not be interpreted as an indication
of safety.
Utah Cord Bank products are sent with the
condition that you are responsible for their safe storage, handling, and
use. Utah Cord Bank is not liable for damages or injuries resulting from
receipt and/or use of Utah Cord Bank products.
Utah Cord Bank has classified products by
biosafety level (BSL) for purposes of packaging for safe shipment. The
classification is based on assessment of the potential risk using U.S. Public
Health Service guidelines. Utah Cord Bank recommends handling our products in
accordance with BSL-2. BSL-2 presents a moderate risk and should be handled
under guidelines. It is ultimately the recipient’s and their institution’s
responsibility to determine the biosafety level and work with the material
under the appropriate containment for the treatments being performed.
Warranty and Liability
Utah Cord Bank provides the highest quality of
products at reasonable prices. Utah Cord Bank will replace any sample free of
charge that is found to be in error due to handling and processing by Utah Cord
Bank. We reserve the right to change, alter, or modify any product to enhance
its performance and design.
Utah Cord Bank does not guarantee the final
performance of its products because of the nature of the manufacturing process.
The customer shall notify Utah Cord Bank in writing
within
30 days of receipt of the product of any
warranty claim. If the product is found to be defective or useless because of
negligence, Utah Cord Bank will replace the product immediately.
The guarantee stated above is in lieu of any
other warranty or guarantee, expressed or implied, arising by law or otherwise.
Utah Cord Bank makes no other warranty or guarantee, expressed or implied,
including, without limitation, any implied warranty of merchantability or
fitness for a particular purpose. Under no circumstance shall Utah Cord Bank be
liable for any direct incidental, special, or consequential loss, damage, or
expense directly or indirectly arising from the use of the product, even if
Utah Cord Bank knew of the possibility of such loss, damage, or expense. All
terms
and conditions are subject to change
without prior notice. If you have questions about product specifications or
performance, contact Utah Cord Bank Client Services (1-877-822-7836
and/or
Support@utahcordbank.com
).
This warranty applies only to products in the
original container that have been handled and stored in accordance with Utah
Cord Bank’s recommendations and does not apply to products that have been the
subject of alteration, misuse, or abuse.
Medical
Disclaimer
The medical information on this website is
provided as an information resource only and is not to be used or relied on for
any diagnostic or treatment purposes. This information is not intended to be
patient education, does not create any patient-physician relationship, and
should not be used as a substitute for professional diagnosis and treatment.
Please consult your health care provider
before making any healthcare decisions or for guidance about a specific medical
condition. Utah Cord Bank expressly disclaims responsibility, and shall have no
liability, for any damages, loss, injury, or liability whatsoever suffered as a
result of your reliance on the information contained in this site. Utah Cord
Bank does not endorse specifically any test, treatment, or procedure mentioned
on this website.
Privacy Policy
Effective: 9/01/2017
The parent company Utah Cord Bank, Inc., is committed to protecting your
privacy. We use the information we collect about you to provide you with
personalized information and products. We will not share, sell or disclose
individually identifiable information to any third-party other than as
disclosed within this privacy policy. Please read on for more details about our
privacy policy.
Optional Registration
Utah Cord Bank, Inc. does not require visitors to register. Non-registered
users may access all information presented on Utah Cord Bank, Inc. However,
registration does allow customers to personalize and save information and place
product orders. Additionally, Utah Cord Bank, Inc. may on occasion notify
registered users regarding promotions, special offers, updated information, and
special features.
Registration
When you register for the customer portal we request certain personally
identifiable information from you on the registration form. During
registration, you are required to give contact information (such as name and
e-mail address). We use this information to contact you about the products on
our site in which you have expressed interest.
Get Quote
If you are not already registered with the site and wish to obtain a quote for
one of the products we offer, we will ask for your name, e-mail address and
phone number. We use this information to respond to your inquiry and not for
any other purpose.
Contact Us
If you use our contact us forms we will use your name and e-mail address to
respond to your inquiry.
Communications from the Site
We may occasionally send you information on products, special offers or
promotions. You may sign up for these e-mails on our home page.
Out of respect for your privacy, we present the option not to receive these
types of communications. Please see the Opt-Out section below.
Opt-out
If you sign up for our special promotion e-mails, and/or products and later
change your mind, an unsubscribe option will always be available in our e-mail
communications as well as by e-mailing us at
Support@utahcordbank.com.
Protecting Your Personal Information
Your personal information can be password protected. Users should take
appropriate measures to protect the secrecy of their password. We follow
generally accepted industry standards to protect the personally identifiable
information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage,
is 100% secure, however. Therefore, while we strive to use commercially
acceptable means to protect your personal information, we cannot guarantee its
absolute security.
If you have any questions about security on our Web site, you can e-mail us
at
Support@utahcordbank.com.
Sharing with Third Parties
Utah Cord Bank, Inc. may disclose user information as required by law and when
we believe that disclosure is necessary to protect our rights and/or if Utah
Cord Bank, Inc. believes that disclosure is necessary to comply with a judicial
proceeding, court order, the law or with legal process served on Utah Cord
Bank, Inc. Web site or protect and defend the rights or property of Utah Cord
Bank, Inc. or to act in an emergency to protect someone’s safety.
Utah Cord Bank, Inc. may share aggregate data about our users with business
partners, advertisers or sponsors. For example, we will say the Utah Cord Bank,
Inc. audience is x percent females and y percent males. But our motivation in
doing so is to deliver better content and services to you. Utah Cord Bank, Inc.
may carefully select third parties to send users information regarding their
products or services unless the user has opted-out as described above.
Updating your Personal Information
If your personal information changes, or if you no longer desire our service,
you may correct, update, or remove it by making the change within the account
section of the site.
We will retain your information for as long as your account is active or as
needed to provide you products. If you wish to cancel your account or request
that we no longer user your information to provide you services, contact us
at
Support@utahcordbank.com
. We will retain and use your information
as necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements.
Privacy Policy for Children
Utah Cord Bank, Inc. is for professionals and usage by children is not
intended. The safety of children is very important to us. Children (under age
16) should always ask parents for permission before sending personal
information to Utah Cord Bank, Inc., or to anyone online.
Links To Other Sites
When you are on a Utah Cord Bank site you could be directed to other sites that
are beyond our control. There are links to other sites from Utah Cord Bank,
Inc. pages that take you outside our management. These other sites may send
their own cookies to users, collect data or solicit personal information. While
Utah Cord Bank, Inc. strives to protect its users’ personal information and
privacy, we cannot guarantee the security of any information you disclose
online. Utah Cord Bank, Inc.’s policy does not extend to anything that is
inherent in the operation of the Internet, and therefore beyond Utah Cord Bank,
Inc.’s control, and is not to be applied in any manner contrary to applicable
law or governmental regulation.
Social Media Widgets
Our Web site may include Social Media Features, such as the Facebook Like
button
[and Widgets, such as the Share this button or interactive mini-programs that
run on our site]. These Features may collect your IP address, which page you
are visiting on our site, and may set a cookie to enable the Feature to
function properly. Social Media Features and Widgets are either hosted by a
third party or hosted directly on our Site. Your interactions with these
Features are governed by the privacy policy of the company providing it.
Changes in this Privacy Statement
If we decide to change our privacy practices, we will post those changes to
this privacy statement, the home page, and other places we deem appropriate so
that you are aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please
review it frequently. If we change how we use your personally identifiable
information, we will notify you here, by e-mail, or by means of a notice on our
home page prior to the change becoming effective.
Other
If you are sharing a computer, others can access your saved information. Another
person sharing a computer can set up their own account by simply going to
custom settings.
If you have questions or concerns regarding this privacy statement or other
Utah Cord Bank, Inc. policies, please contact the company at
Support@utahcordbank.com
Utah Cord Bank Inc.
8675 S. Sandy
Parkway #110
Sandy, UT 84070