"Terms and Conditions – Shipping & Returns  

Products are sold for licensed physician use only.

Payment and Delivery 

All sales are to be paid in full prior to shipment. Products are shipped F.O.B. destination, freight is prepaid and added to the invoice. Prices are subject to change without notice. All orders are subject to final acceptance by Utah Cord Bank at the prices in effect at the time of shipment. Utah Cord Bank may, in its sole discretion, refuse to ship orders to a location specified by Customer. Utah Cord Bank will select method of delivery; title passes to the customer upon Utah Cord Bank delivery of products to the transportation company.

Damaged Shipments  

If a shipment is damaged, recipient must accept the shipment and retain all shipping materials for inspection. Make a note on the transportation company waybill of any visible damage at the time of receipt and report the damage to Utah Cord Bank Client Services (1-877-822-7836 and/or  
  Support@utahcordbank.com   ). As title passes to the customer upon delivery of products to the transportation company, you are responsible for damage claims with the shipping company.  

Claims for Shortage 

We carefully check and recheck packages before shipment to help eliminate the possibility of errors. If any shipping discrepancies are discovered, claims must be made within 7 business days of receipt of shipment. Please check all packing material thoroughly upon receipt of shipment. 


Products may not be returned without prior authorization by Utah Cord Bank. Due to the perishable nature of our products, contact Utah Cord Bank Support (1-877-822-7836 and/or  
Support@utahcordbank.com   ) as soon as possible.  

Hazardous Substances The absence of a specific warning should not be interpreted to mean that the products have been proven to be non-toxic or safe to be handled without standard safety precautions. The absence of a warning must not be interpreted as an indication of safety.  

Utah Cord Bank products are sent with the condition that you are responsible for their safe storage, handling, and use. Utah Cord Bank is not liable for damages or injuries resulting from receipt and/or use of Utah Cord Bank products. 

Utah Cord Bank has classified products by biosafety level (BSL) for purposes of packaging for safe shipment. The classification is based on assessment of the potential risk using U.S. Public Health Service guidelines. Utah Cord Bank recommends handling our products in accordance with BSL-2. BSL-2 presents a moderate risk and should be handled under guidelines. It is ultimately the recipient’s and their institution’s responsibility to determine the biosafety level and work with the material under the appropriate containment for the treatments being performed. 

Warranty and Liability  

Utah Cord Bank provides the highest quality of products at reasonable prices. Utah Cord Bank will replace any sample free of charge that is found to be in error due to handling and processing by Utah Cord Bank. We reserve the right to change, alter, or modify any product to enhance its performance and design. 

Utah Cord Bank does not guarantee the final performance of its products because of the nature of the manufacturing process. The customer shall notify Utah Cord Bank in writing  
within 30 days  of receipt of the product of any warranty claim. If the product is found to be defective or useless because of negligence, Utah Cord Bank will replace the product immediately.  

The guarantee stated above is in lieu of any other warranty or guarantee, expressed or implied, arising by law or otherwise. Utah Cord Bank makes no other warranty or guarantee, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. Under no circumstance shall Utah Cord Bank be liable for any direct incidental, special, or consequential loss, damage, or expense directly or indirectly arising from the use of the product, even if Utah Cord Bank knew of the possibility of such loss, damage, or expense. All 
  terms   and conditions are subject to change without prior notice. If you have questions about product specifications or performance, contact Utah Cord Bank Client Services (1-877-822-7836 and/or  Support@utahcordbank.com   ).  

This warranty applies only to products in the original container that have been handled and stored in accordance with Utah Cord Bank’s recommendations and does not apply to products that have been the subject of alteration, misuse, or abuse.   

Medical Disclaimer  

The medical information on this website is provided as an information resource only and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment. 

Please consult your health care provider before making any healthcare decisions or for guidance about a specific medical condition. Utah Cord Bank expressly disclaims responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered as a result of your reliance on the information contained in this site. Utah Cord Bank does not endorse specifically any test, treatment, or procedure mentioned on this website.


Privacy Policy

Effective: 9/01/2017

The parent company Utah Cord Bank, Inc., is committed to protecting your privacy. We use the information we collect about you to provide you with personalized information and products. We will not share, sell or disclose individually identifiable information to any third-party other than as disclosed within this privacy policy. Please read on for more details about our privacy policy.

Optional Registration

Utah Cord Bank, Inc. does not require visitors to register. Non-registered users may access all information presented on Utah Cord Bank, Inc. However, registration does allow customers to personalize and save information and place product orders. Additionally, Utah Cord Bank, Inc. may on occasion notify registered users regarding promotions, special offers, updated information, and special features.


When you register for the customer portal we request certain personally identifiable information from you on the registration form. During registration, you are required to give contact information (such as name and e-mail address). We use this information to contact you about the products on our site in which you have expressed interest.

Get Quote

If you are not already registered with the site and wish to obtain a quote for one of the products we offer, we will ask for your name, e-mail address and phone number. We use this information to respond to your inquiry and not for any other purpose.

Contact Us

If you use our contact us forms we will use your name and e-mail address to respond to your inquiry.

Communications from the Site

We may occasionally send you information on products, special offers or promotions. You may sign up for these e-mails on our home page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the Opt-Out section below.


If you sign up for our special promotion e-mails, and/or products and later change your mind, an unsubscribe option will always be available in our e-mail communications as well as by e-mailing us at 

Protecting Your Personal Information

Your personal information can be password protected. Users should take appropriate measures to protect the secrecy of their password. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can e-mail us at 

Sharing with Third Parties

Utah Cord Bank, Inc. may disclose user information as required by law and when we believe that disclosure is necessary to protect our rights and/or if Utah Cord Bank, Inc. believes that disclosure is necessary to comply with a judicial proceeding, court order, the law or with legal process served on Utah Cord Bank, Inc. Web site or protect and defend the rights or property of Utah Cord Bank, Inc. or to act in an emergency to protect someone’s safety.

Utah Cord Bank, Inc. may share aggregate data about our users with business partners, advertisers or sponsors. For example, we will say the Utah Cord Bank, Inc. audience is x percent females and y percent males. But our motivation in doing so is to deliver better content and services to you. Utah Cord Bank, Inc. may carefully select third parties to send users information regarding their products or services unless the user has opted-out as described above.

Updating your Personal Information

If your personal information changes, or if you no longer desire our service, you may correct, update, or remove it by making the change within the account section of the site.

We will retain your information for as long as your account is active or as needed to provide you products. If you wish to cancel your account or request that we no longer user your information to provide you services, contact us at 
 Support@utahcordbank.com . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy Policy for Children

Utah Cord Bank, Inc. is for professionals and usage by children is not intended. The safety of children is very important to us. Children (under age 16) should always ask parents for permission before sending personal information to Utah Cord Bank, Inc., or to anyone online.

Links To Other Sites

When you are on a Utah Cord Bank site you could be directed to other sites that are beyond our control. There are links to other sites from Utah Cord Bank, Inc. pages that take you outside our management. These other sites may send their own cookies to users, collect data or solicit personal information. While Utah Cord Bank, Inc. strives to protect its users’ personal information and privacy, we cannot guarantee the security of any information you disclose online. Utah Cord Bank, Inc.’s policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond Utah Cord Bank, Inc.’s control, and is not to be applied in any manner contrary to applicable law or governmental regulation.

Social Media Widgets

Our Web site may include Social Media Features, such as the Facebook Like button

[and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes in this Privacy Statement

If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by e-mail, or by means of a notice on our home page prior to the change becoming effective.


If you are sharing a computer, others can access your saved information. Another person sharing a computer can set up their own account by simply going to custom settings.

If you have questions or concerns regarding this privacy statement or other Utah Cord Bank, Inc. policies, please contact the company at 

Utah Cord Bank Inc.
8675 S. Sandy Parkway #110
Sandy, UT 84070